Member Care Ctre Administrator - Italian & Uk Market - 6 Ftc
Job purpose Responsible for handling day to day Member Care Centre activities, including but not limited to incoming calls & emails. Maintenance of confidential Connect Member files, achievement of established Service Level & Key Performance Indicators & maintaining continuous focus on timeliness, accuracy, efficiency, effectiveness, customer service and quality. Maintain an appropriate knowledge of where to find MCC policies, practices, procedures and services. Advise Team Leader of unclear or absence of information in the MCC database. Handle administrative duties and special assignments as...
18-09-2014 - jobs.ie